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Intelligent self-service terminal to improve patient visit efficiency

Enhancing medical services and using advanced network technology to realize informational interaction between patients and medical personnel and medical equipment has become a key link in the reform of medical and health systems in public hospitals in our province.


Through advanced technology and equipment to improve the efficiency of patient visits, Zhang Qi, who lives in Changchun City Garden Garden, feels deeply. Every time I go to the China-Japan Union Hospital of Jilin University, I will register, take the number, make an appointment, recharge and pay the fee through the multi-functional self-service terminal on the first floor self-service area. "Please check your identity information carefully, please insert the card, please enter the password, please take your bank card..." Zhang Qi said to the reporter while operating in the self-service terminal: "Every time you use it, registration is very fast. It is especially convenient. Every time you see a doctor, it will save a lot of time, and the efficiency of seeing a doctor will also increase. The patient can go to the doctor at the first time and solve the patient's difficulties."


Zhao Guoqing, dean of the Sino-Japanese Friendship Hospital of Jilin University, said that in improving the medical environment and optimizing the diagnosis and treatment process, the hospital completed the renovation project of the door (emergency) department and inpatient department. The number of outpatient clinics increased from 57 to 90. . Advance appointment medical services, the number of appointments registered increased by 61%. Promote the construction of data integration platform and HRP operation management platform with electronic medical records as the core, improve the self-service terminal service mode of outpatients, realize the functions of mobiles phones app registration, payment and WeChat online payment through Internet + technology, and guide the SMS prompt function to effectively shorten the patient queuing Waiting time.


The reporter learned from the Provincial Health and Family Planning Commission that in 2015, the province comprehensively promoted the comprehensive reform of county-level public hospitals. In August 2017, the province comprehensively promoted the comprehensive reform of urban public hospitals, achieving full coverage of the comprehensive reform of public hospitals one month ahead of the state requirements.

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